Types of Support
We aim to provide happy, supportive living environments for our residents. We recognise the need to serve diverse communities and assist those with more complex needs in order to make lasting and long-term improvements to their quality of life. In order to meet the diverse needs of our residents we offer quality accommodation and planned support.
3 Step Support Pathway
Whether our residents are dependent on accommodation based service or floating support service, we have developed a 3 Step Support Pathway to personalise the support delivery which best matches a residents’s need and circumstances and will promote their journey to independent living.
- My Support Needs Within a short period of time following placement we spend quality time with residents to engage in meaningful discussions to establish the depth and breadth of their support needs, safety plan, goals and desires.
- My Support Plan We develop a personalised support plan together with each residents who will be allocated their own keyworker or floating support worker depending on type of accommodation. Conditional on the level of support required, the number of keywork sessions or visits by the keyworker can vary anything from weekly to fortnightly to monthly. Support plans are goal orientated and their purpose is to galvanise residents towards independency.
- My Support Review We encourage and empower residents to take ownership of their goals and support them through their journey until they can independently manage their lives with greater confidence. By regularly reviewing their support plan we look to build on their personal strengths and fine tune their tasks and activities until the goal is achieved.
This could be a fully-catered or self-contained accommodation. All of our accommodation facilities are modern, clean, warm, safe and secure, with team members on-hand to assist when necessary. Typically each accommodation provides different levels of support all depending on the residents group needs and requirements. There are three levels of supported accommodation. The higher level of support, the greater number of support workers allocated to that accommodation who, in turn, provide more hours of support per resident:
- High support
- Medium support
- Low support
The services provided by our support team enables residents to safely maximise independence and foster self-reliance, which position our residents in good stead for future independent living. The aim is to improve the quality of our residents’ lives, assist them acquire or regain essential life skills, access opportunities, maintain independence and minimize potential homelessness or re-offending.
This service is provided by a team of support workers who help residents through periodic visits in their endeavors to live independently, particularly where people have found it difficult to sustain tenures in the past. Advice and encouragement is provided to assist residents undertake applications for welfare benefit entitlements; accessing skills development, education or formal training for the purpose of future employment; facilitating access to necessary health or mental health services and addressing issues relating to well-being, health, confidence, finances, substance misuse and social needs.
A dedicated support worker from the floating support team is assigned to each resident so that a meaningful, trusting relationship is built. Residents can expect to feel comfortable discussing issues in confidence with their support worker, who will be familiar with each of their residents’ personal circumstances.
One-to-one support is particularly beneficial in relation to identifying and assessing individuals’ needs, crisis resolution and early intervention. The aim of this type of support is to improve residents’ quality of life, sustain a positive approach to living independently and reduce the risk of future homelessness, offending/re-offending and substance misuse.
Domiciliary Care via External Agencies
All of our residents have their own specific needs and some may require domiciliary care during their tenancy: we will ensure they are provided with information and advice to enable independent choices to be made. Domiciliary service could range from brief visits to ensure medication is regularly taken, to more complex extensive services. We encourage a focus on personalisation to ensure that each resident has sufficient information and understanding of external care services, to ensure they make decisions that promote their good health and quality of life while we provide an accommodation service which supports them do so.